Alenda Car Rental offers real
time car rental prices in seconds. We offer the best car hire rental
deals from over 800 approved rental companies.
We can offer rentals from over 30,000 locations in 174 countries worldwide, ranging from international and domestic airports to city and central locations .
The best fully inclusive car hire rates from the world's top rental companies
We are commited to providing the very best possible online service. Customer Service Page.
Worldwide car rental offers quotations and bookings in 45 langauages. Change Language Page
Quotations now available from our Facebook app.
Frequently Asked Questions
I can't open my voucher
If you cannot open your voucher, please copy the voucher link provided in the email into the address bar of your browser and press enter.
Where is my voucher?
Vouchers are sent to the email address provided online at the time of reservation. The usual delivery time is 2 business days. If you have made a reservation and do not have your rental voucher, please check all spam/bulk folders of your email. If you still can not locate your voucher, please contact us and we will reissue the voucher to you.
Where will I find the prices for additional extras?
Prices are displayed in the 'rate details' or if available for pre-booking, on the booking page. Note: not all optional extras are listed
The 'rate details' are accessed via the online quote/booking engine. The link Rental Conditions can be found on the second and third page of the quote/booking engine.
Is it possible to reserve a specific make/model of vehicle?
Alenda will make every effort to supply the reserved model of vehicle. However, it is impossible for us to guarantee that a specific make and model will be provided. If the make/model of vehicle that you booked is not available then the rental agent will supply a suitable alternative from the same vehicle group classification or from a larger group.
What age must I be to rent a car?
Age limits vary greatly. For more information please consult the 'rate details'.
What documentation do I need on collection of car?
On collection of your vehicle you need:
- your rental voucher (which you will have received by email when your reservation was confirmed),
- A full valid driver's licence held for a minimum of 2 years and
- a major credit card in the driver's name.
An International driving licence/permit is only acceptable as supplementary ID when supplied with a licence from your country of permanent residence.
note: Alenda Car Rentals are not responsible for overcharges on rentals
where the voucher was not presented to the local agent on collection of
Alenda can not be held responsible for rentals rejected if you do not present your voucher at rental desk. You must retain all your rental documents if you have a query regarding your reservation.
When do I pay for additional extras?
Please note that all additional extras (including child seats, additional drivers, special equipment etc) are all paid for at the local rental office on collection of the vehicle.
When is a booking confirmed?
A reservation is only confirmed once credit card details have been supplied and you receive a reservation voucher from Alenda Car Rentals. This voucher must be produced on collection of your vehicle.
Please note: Alenda Car Rentals are not responsible for overcharges on rentals where the voucher was not presented to the local agent on collection of the vehicle.
Do I need to buy insurance if I have credit card coverage?
Alenda Car Rentals go to great lengths to find and offer competitive rates. As a result, it is not possible to have any part of the inclusive online rental package removed or waived from our rates.
When and how can I reduce my liability on my hire?
If optional excess waivers are available with the vehicle you wish to hire, please note that such extra insurance is purchased locally on collection of the rental vehicle. It is not possible to request optional extra insurance in advance.
What is the excess (liability) on my rental?
When booked online, Collision Damage Waiver Insurance is included in the rental rate. In the event of the car being damaged the driver is responsible for the insurance excess/deductible. Please consult the Rental Conditions for more information.
Excess, deductible: This is the maximum amount you are liable for in the event of the vehicle being damaged or stolen while on hire.
Is there a charge for picking up and returning to a different location in the same country?
rental location supplies its own vehicles. Therefore, in most cases, a
drop off charge applies when a car is left in a different location to
where it was collected. These charges are shown, either at the top of
the Quotation page when you selected your locations or in the Rental
Conditions of the relevant Country.
Please note that any one way fees, where applicable, are not usually included in the online price. If there is a drop fee, it is to be paid locally.
Can I drive to neighbouring countries?
In most instances, vehicles can be taken outside of the Country of rental. More information can be found in the Rental Conditions.
What do I do in the event of an accident?
contact the office from which you hired the vehicle. You will find the
contact information on your voucher and/or your rental agreement.
The renter will be required to inform the rental agent immediately of any accident.
The renter must take the following measures:
- Obtain complete details of the persons involved in the
accident as well as of any possible witnesses.
- Immediately provide the rental agent with all the details regarding the accident, which may be of use.
- Immediately notify the authorities if the third party should be investigated or in the event of injured persons.
- Do not leave the vehicle without taking correct measures to protect and safeguard it.
PLEASE NOTE NO REFUNDS WILL BE MADE FOR A RESERVATION OR LOST RENTAL TIME IF VEHICLES HAVE BEEN INVOLVED IN AN ACCIDENT.